How long does it take to dispatch my order?

Orders are usually dispatched within 1–2 business days (Monday–Friday). Orders placed on weekends or holidays are processed the next business day.

Do you ship internationally?

Yes. We ship worldwide. US orders are sent via DHL, and all other international orders are sent with Australia Post International.

How long does shipping to the US take?

Delivery to the US takes 5–10 business days via DHL. You’ll receive full tracking details once your order ships.

Are there extra duties or taxes for US orders?

No. Duties and taxes are covered by us — what you see at checkout is what you pay.

What is your return policy?

We offer 30-day returns from your purchase date. Items must be unused, unworn, and in their original packaging with proof of purchase. Please check our return/refund/exchange policy here.

Can I exchange an item?

Exchanges are available for defective or damaged items. Please email thesilkcobyronbay@gmail.com to request an exchange.

Who pays for return shipping?

Customers are responsible for return shipping costs. These are non-refundable, and if a refund is processed, return costs may be deducted.

What is The Silk Co all about?

In a world of fast fashion and hidden factories, we believe the how is just as important as the what. Every piece tells a story — one of slow craft, known names, and genuine care for both people and planet.The Silk Co is built on natural fibres and small-batch craft — timeless pieces you reach for without thinking. Each garment is designed with intention, combining comfort, longevity, and integrity.

Where are your pieces made?

All garments are designed in Byron Bay and are handcrafted in partnership with a family-run tailor shop in India. It’s a space built on trust, time, and mutual respect — the same workshop we’ve worked with since 2020, whose story began in 1996.

Do you ensure fair working conditions?

Yes. Our makers are paid fairly, work in safe conditions, and are treated with respect. Many of our artisan relationships span more than a decade — built on family-like trust and collaboration.Because it’s better. For quality. For people. For the planet. No rushing, no outsourcing — just the rhythm of honest craftsmanship done right, from start to finish.

Raw silk (Noil silk) is a unique, natural fabric made from shorter silk fibres left after combing. It has a matte finish, a soft, nubbly texture, and drapes beautifully while remaining durable.

Do you use other fabrics?

Yes — alongside raw silk, we use natural fibres such as cotton, linen, and wool. Each one is chosen for its breathability, longevity, and minimal environmental impact.

What’s the difference between one-ply and two-ply silk?

One-ply is lighter and slightly translucent — perfect for warmer months. Two-ply is thicker and non-translucent, ideal for all-year wear.

How should I care for my silk pieces?

Hand wash in cool water with an eco-friendly detergent. Soak gently, rinse, and press (don’t wring) the water out. Turn garments inside out and hang in the shade to dry.